Voice agents and telephony
Inbound and outbound calls, with routing to the right workflow or team
ERA AI Agent
Connected conversations. Actions that get work done
An AI agent for calls, WhatsApp, email and Instagram that turns enquiries into bookings, requests and follow-ups using your approved business knowledge
Book an ERA demoSee what it does
ERA AI Agent
The solution at a glance
Bring customer conversations into one workspace for responses, bookings, campaigns and lead follow-up through to the right business action. Channels, integrations and permissions are configured around your systems and agreed scope
- Designed for
- Clinics and healthcare · Real estate · E-commerce
- Connects with
- Business systems · APIs and webhooks · Channels and telephony
See the workflow
From first contact to outcome
Step 1 of 4
Receive
A call or message arrives through an enabled channel
Built for your business
Approved knowledge
Responses grounded in your approved information and policies, with knowledge managed in one workspace
WhatsApp and bookings
Book, reschedule and confirm appointments, with reminders and follow-ups through configured connections
More details
Instagram engagement
Manage supported messages, comments and follow-ups within Meta capabilities and your account permissions
Reports, usage and billing
Review conversations, channel usage and response patterns to inform operational decisions
Administration and controls
Roles, permissions, alerts and workflows shaped around your team and operating boundaries
Connected to your environment
Business systems
Connect customer, booking, service and internal systems through available interfaces and an agreed implementation scope
APIs and webhooks
Exchange context and structured information, and trigger permitted steps through configured connections
Channels and telephony
WhatsApp, email, Instagram and telephony, depending on account setup, service providers and permissions
More details
Knowledge and calendar
Approved product information, policies, FAQs and team calendars through supported connected sources
Use cases
Clinics and healthcare
Enquiries, appointments and reminders within agreed information and access boundaries
Real estate
Qualify interest, answer property enquiries and organize follow-ups
E-commerce
Product questions, order support and customer follow-up workflows
More details
Education and training
Program enquiries, registration and appointment reminders
Service businesses
Capture enquiries, qualify requests and coordinate appointments
Restaurants and hospitality
Guest enquiries, reservations and communication before and after service
Choose the Capacity That Fits Your Business
Plans scale by credits, number of agents, and required capacity
Selected package
Starter
SAR 699/ month
Choose Starter- Usage credits
- 7,000 credits
- Agent capacity
- Up to 2 agents
Compare package capacity and pricing
| Package | Price | Credits | Agent capacity |
|---|---|---|---|
| Starter | SAR 699 / month | 7,000 credits | Up to 2 agents |
| Growth | SAR 1,399 / month | 14,000 credits | Up to 5 agents |
| Professional | SAR 2,999 / month | 28,000 credits | Up to 10 agents |
| Professional Plus | SAR 3,999 / month | 40,000 credits | Up to 15 agents |
| Enterprise | From SAR 5,999+ / month | 56,000+ credits | Custom |
Questions before we start
Which channels can ERA support?
Voice, WhatsApp, email and Instagram. Enabled channels depend on account setup, integrations and required permissions
Does ERA only answer questions?
A configured workflow can capture information, use approved knowledge and carry out the next permitted action in connected systems
Does it support Arabic?
Language and communication style are configured for the use case, with understanding and response quality validated during the phased rollout
Can it connect to our existing systems?
We review interfaces, authentication, data and access first, then define integration scope in the agreed proposal
How are usage credits calculated?
A WhatsApp, email or Instagram message uses one credit, an SMS uses four, and a voice minute uses ten. Channels draw from the same balance
Are provider fees included?
WhatsApp and SMS provider fees are separate unless otherwise agreed. The proposal defines setup, support and integration scope
How do we get started?
Share one use case, the channels and systems involved, and the intended outcome so we can shape a relevant demonstration
Book an ERA demo
Tell us about your business and the outcome you want. We will shape the demo around your requirements