PrivacyPolicy

Digital Era Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

This policy applies to all users of our website, AI agents, APIs, and related enterprise services.

Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information.

Usage Data: We automatically collect information about how you interact with our Services, including AI agent interactions, feature usage, session duration, and performance metrics.

Business Data: Data you provide to our AI agents for processing, including customer records, sales data, support tickets, and marketing content. This data is processed solely to deliver our Services.

Technical Data: Browser type, IP address, device information, operating system, and referral URLs collected through standard web technologies.

We use your information to: deliver and maintain our Services, process transactions, send service communications, improve our AI models and algorithms, ensure platform security, and comply with legal obligations.

We do NOT sell your personal data to third parties. We do NOT use your business data to train AI models for other customers unless you explicitly opt in to anonymized data programs.

We may share information with: trusted service providers who assist in operating our platform (under strict data processing agreements), legal authorities when required by law, and business partners with your explicit consent.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

We retain your account data for the duration of your subscription and for 90 days after termination to facilitate data export. Business data processed by our AI agents is retained according to your configured retention policies.

You may request deletion of your data at any time by contacting our Data Protection Officer at privacy@digital-erasolutions.com.

We implement enterprise-grade security measures including: AES-256 encryption at rest, TLS 1.3 encryption in transit, SOC 2 Type II compliance, regular penetration testing, multi-factor authentication, and 24/7 security monitoring.

For detailed information about our security practices, please refer to our Security page.

Depending on your jurisdiction, you may have the right to: access your personal data, correct inaccurate data, delete your data, restrict processing, data portability, and object to certain processing activities.

To exercise any of these rights, please contact us at privacy@digital-erasolutions.com. We will respond to your request within 30 days.

We use essential cookies for platform functionality and optional analytics cookies to improve our Services. You can manage cookie preferences through your browser settings.

We use privacy-focused analytics that do not track individual users across websites. We do not use third-party advertising trackers.

Our primary data centers are located in the Kingdom of Saudi Arabia and the European Union. If data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

For any privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at privacy@digital-erasolutions.com or write to: Digital Era Solutions, Riyadh, Saudi Arabia.