Privacy Policy

1 Scope of this Policy

This Policy explains how Digital Era Solutions handles personal data when you use our website contact us request a demonstration or use our services Processing details may vary depending on the service project or customer agreement

2 Personal Data We May Collect

Information you provide may include your name email address phone number organization name enquiry or project requirements and information submitted through forms or communications

Technical and operational data required to operate the website or service may also be processed including usage information technical logs and security events depending on the service and environment

3 Purpose and Legal Basis

We process data to respond to enquiries manage demonstrations and project requests provide and operate agreed services improve service delivery protect systems and meet relevant legal and contractual obligations

The appropriate legal basis depends on the data purpose service and applicable regulatory requirements

4 Data Sharing

We may use technology and service providers to support website operations communications or technical infrastructure where necessary and subject to appropriate purpose and contractual controls

We do not sell personal data Data may be disclosed where there is a lawful basis legal obligation or where necessary to provide an agreed service

5 Storage Retention and Deletion

Processing locations hosting arrangements and retention periods vary by service deployment model and customer agreement We retain data for as long as required for the relevant purpose or applicable legal and contractual requirements then take appropriate steps to delete or destroy it when no longer required

6 Data Protection and Security

We apply organizational technical and security controls appropriate to the service data and environment Detailed controls vary by project scope and deployment model and may be documented in the relevant design or service agreement

7 Your Rights

Subject to applicable law your rights may include being informed about processing accessing your personal data obtaining it in a clear format requesting correction or updates requesting deletion where applicable and withdrawing consent where consent is the basis for processing

8 Enterprise Customer Data

Where Digital Era Solutions provides services for an organization that controls the data we may process data according to that organization’s instructions and the applicable customer agreement Roles and responsibilities are determined for each service and scope

9 Privacy Contact

For privacy or personal-data requests contact us at info@digital-erasolutions.com